Support & Help Center

The fastest way to reach our team is by WhatsApp, available 24/7 from anywhere in the world. Whether you need to confirm a pickup, change a booking, ask about your AGA meet-and-greet, or get help mid-transfer, one message reaches a real Agadir-based agent. Email and our online contact form are also available for non-urgent enquiries. As a direct-provider local agency (not a ride-hailing app, broker, or aggregator) every message goes to the team that actually operates your transfer.

We handle the full lifecycle of your booking: pre-booking questions, vehicle-class selection across our seven classes (Sedan, SUV, 4x4, Minivan, Minibus, Van, and 50-seat Bus), confirmation details, pickup adjustments, payment queries, flight-delay handling, real-time driver coordination, and post-trip follow-up including lost-item recovery. Support is consistent across our three service lines (Airport Transfer, Intercity Transfer, and VIP Transfer) and across both city pickups and cross-airport transfers. We do not, however, offer hourly, daily, or multi-day chauffeur hire, car rental, surf lessons, quad bike tours, camel rides, or hammam packages.

Agadir Al Massira Airport is a single passenger terminal located roughly 22 km southeast of central Agadir via the airport road through Inezgane. Your driver waits inside the arrivals hall with a personalised name sign, and we include flight tracking on every airport pickup so we know when you actually land, not when you were scheduled to. You get 60 minutes of free waiting time at AGA, with no surcharge for normal flight delays. If you can't spot your driver, message us on WhatsApp immediately and we'll connect you in seconds.

The Marrakech Menara ↔ Agadir corridor is our highest-demand cross-airport route, around 250 km via the A7 motorway, about three hours door to door. If you fly into RAK and need a transfer to your Agadir hotel, our team coordinates the RAK arrivals-hall meet-and-greet, tracks your flight, and keeps you informed even if connections slip. We also support Essaouira-Mogador (ESU), Casablanca Mohammed V (CMN), and Ouarzazate Taourirt (OZZ) cross-airport transfers on request. Reach the team on WhatsApp before, during, or after your overland transfer for any change or update.

Plans change, and we make it easy to adjust. You can change your pickup time, date, location, vehicle class, or destination by WhatsApp or email, and our team confirms updates in writing. Free cancellation applies on most bookings; the exact window depends on your service line and timing, and is shown clearly at booking. Cross-airport and long-haul intercity transfers (Marrakech, Casablanca, Tan-Tan, Laâyoune, Dakhla) may have specific cancellation conditions, which our team will walk you through.

Agadir is a modern grid-layout city (fully drivable throughout) so vehicles pick up directly at your hotel entrance or any reachable address. We confirm your pickup details by WhatsApp the day before, whether you're staying in Founty / Secteur Touristique, the Marina d'Agadir, the Boulevard du 20 Août / Avenue Mohammed V seafront strip, Talborjt, Cité Suisse, Hay Mohammadi, Anza, Bensergao, or Tikiouine. There's no perimeter-waypoint protocol and no pedestrian medina to navigate, just direct hotel-door service. If you change hotels or want to be picked up from Souk El Had, the Médina d'Agadir artisan complex, or the Agadir Oufella viewpoint, let us know and we'll update the booking.

Long-distance coach travelers arriving with CTM or Supratours at the Inezgane gare routière (about 13 km south of central Agadir) can request pickup directly at the station for onward transfer into the city or to any Moroccan destination. Cruise arrivals at the Port of Agadir, which handles limited cruise traffic, are welcomed on request, your driver meets you near the terminal exit with a name sign for an Agadir hotel transfer or a same-day onward run to Taghazout, Paradise Valley, Marrakech, Essaouira, or Taroudant. Note that Agadir is not on the Moroccan rail network (there are no ONCF or Al Boraq services) so long-distance land arrivals are by coach or self-drive.

Our team supports intercity transfers from Agadir to Taghazout and Imsouane (surf coast), Paradise Valley and Imouzzer Ida Ou Tanane via the P1001, Tafraoute and the Ameln Valley in the Anti-Atlas via the R104, Taroudant via the N10, Essaouira via the N1 north, Marrakech via the A7, and the long Sahara-gateway run south through Tiznit, Sidi Ifni, Tan-Tan, Tarfaya, Laâyoune, and on to Dakhla. VIP Transfer bookings (premium vehicles, white-glove service for executives, diplomats, and discerning travelers) have the same 24/7 WhatsApp access plus discreet coordination on request.

Child seats (infant, toddler, or booster) are available on request at no extra charge; tell us at booking or send a message to add them later. Group bookings up to 50 passengers on a single booking (combining vehicle classes when needed) are handled by our team end to end, including package-holiday families, surf groups, and conference shuttles. For language requests, French-speaking drivers are common in Agadir, English is available on request, and German is often available given Agadir's strong German-speaking tourist base; additional driver languages can be arranged in advance.

Our 24/7 WhatsApp line is monitored continuously, and most messages are answered within minutes. Email enquiries are answered within standard business hours and are best for documents, invoices, and detailed group requests. Our support team works in English, French, Spanish, Arabic, German, Italian, Polish, Dutch, Portuguese, and Russian, so you can write to us in the language you're most comfortable with. Every interaction is backed by fixed-rate pricing (no meter, no surge), commercial passenger transport insurance on every vehicle, and the operational accountability of a direct-provider Agadir agency with its own fleet and licensed professional drivers.